Complaints

Jennifer Melly Law is committed to high quality legal advice and client care.  If you are unhappy about any aspect of the service you have received or about the bill, please contact Jennifer Melly on 01639 630057 or by post at our Office.  We have a procedure in place which details how we handle complaints which is available on request.  If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman at;

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Website: www.legalombudsman.org.uk

Tel: 0300 555 0333,

Email: enquiries@legalombudsman.co.uk

To consider the complaint.  Normally, you will need to bring your complaint to the Legal Ombudsman

1. within six months of receiving a final written response from us about your complaint or,
2. no later than 6 years from when the problem (act or omission) occurred or,
3. no later than 3 years from the date you should reasonably have known that there were grounds for complaint. (assuming that the act/omission complained of took place before the 6th of October 2010 or was more than six years ago)

Please Note

For the Legal Ombudsman to deal with your complaint:

1. The act or omission, or when you, the complainant, should reasonably have known there was a cause for complaint must have been after 5th October 2010
2. If your complaint is specifically about our bill, you have the right to object to it and apply for an assessment of it under part III of the Solicitors Act 1974. If you should choose to exercise this right, you may be unable to use the Legal Ombudsman service.”